Conditions Of Warranty
Every OCOO Double Boiler is throughly inspected and tested before leaving the Factory. The motor and other parts (excluding germanium pot) are warranted for two(2) years from the date of purchase to the original purchaser against defective workmanship and materials. However, for commercial use, the warranty is one (1) year for whole unit and the motor excluded germanium pot. Should any trouble develop, return the machine prepaid to us or place of purchase. If inspection show trouble is caused by defective workmanship of materials, all repair will be made without charge.
1. The warranty does not apply to :-
- Damage caused by accident, misuse, abuse, alteration, failure to follow operating instruction, or damage caused by parts or service unauthorized.
- Repairs are due to normal wear and tear evident of misuse, motor worn-out, overloading beyong its roted capacity and etc.,
- Repairs have been made or attempted by others.,
- Damage resulting from use of improper accessories, non genuine replacement parts, disassembly, tampering alternation and repairing in any way that effects its reliability and performance.,
2. The warranty is valid only in Malaysia to the original purchaser of the Equipment and is not assignable or transferable.
3. The Warranty must be registered online at www.ocooglobal.com within 1 month from date of purchase to entitle for 2 years of warranty, otherwise the warranty will valid for 1 year from the date of purchase.
4. Please retain your purchase receipt for verification purpose.
At our store -our goal is to ensure Full satisfaction with your purchase.
We offer Exchange or Repair when there is the defects of the item or misrepresentation on listings. All return items for a refund must be unopened and new condition- in their original box including all packing material. Shipping and Handling are not refundable.
This return policy does not apply to commercial appliances, or to products used in commercial establishments.
All returns should be discussed and agreed upon with us.
All returns will be tested upon arrival, non-defective returns will be assessed a 20% restocking fee.