OCOO Malaysia (“we,” “us,” or “our”) values your trust and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://ocooglobal.com, interact with our services, or engage with us online.
By accessing or using our website, you agree to the terms of this policy.
1. Who We Are
OCOO Malaysia is part of the OCOO Global brand, which provides premium health cooking appliances and wellness solutions. This Privacy Policy applies to all users of our website and related services.
Website: https://ocooglobal.com
Contact Email: admin@ocooglobal.com
2. Information We Collect
We collect the following categories of data:
a. Information You Provide
Personal information such as your name, email address, phone number, and delivery address is collected when you make a purchase, sign up for newsletters, or leave a comment.
Comments submitted on our site, including metadata and an anonymized email hash (used by the Gravatar service, subject to Gravatar Privacy Policy).
Media uploads: If you upload images to our site, please avoid embedding location data (EXIF GPS), as other users can extract it.
b. Automatically Collected Information
Technical data, including IP address, browser type, device type, and operating system.
Page visits and on-site activity, including timestamps.
Cookies and tracking technologies to enhance performance and personalize your experience.
3. Use of Cookies
Cookies help us improve your browsing experience. Depending on your activity on our site, we may use:
Comment cookies to store your name, email, and website (expires after 1 year).
Login cookies to remember your session and display preferences (2 days to 2 weeks, depending on “Remember Me” selection).
Publishing cookies to store post ID when editing or publishing (expires after 1 day).
Temporary session cookies to test browser compatibility.
You can control cookie preferences in your browser settings.
4. How We Use Your Information
We use collected data to:
Process orders, payments, and deliveries.
Provide customer support and respond to inquiries.
Improve our website’s functionality and user experience.
Send marketing and promotional communications (with your consent).
Maintain security and comply with applicable legal obligations.
5. Embedded Content from Other Websites
Articles on our website may contain embedded content (e.g., videos, images, social media feeds). Embedded content behaves the same as if you had visited the external site, which may collect data, set cookies, or track interactions independently of OCOO Malaysia.
6. Data Sharing and Disclosure
We do not sell or rent your personal information. However, your data may be shared under the following conditions:
Service Providers: With third-party vendors who help us manage operations (e.g., delivery partners, payment processors, website hosting).
Legal Obligations: To comply with law enforcement, regulatory requirements, or to protect our legal rights and users’ safety.
Spam Detection: Visitor comments may be processed through an automated spam detection service.
7. Data Retention
Comments and their metadata are stored indefinitely to enable the automatic approval of follow-ups.
User accounts: If you register, your profile data is stored and editable by you and our administrators (except for your username).
We retain data only as long as necessary for legitimate business or legal purposes.
8. Your Rights
Depending on your location, you may have the right to:
Access or correct your data.
Request deletion of your information (subject to legal exceptions).
Withdraw consent to marketing communications at any time.
To exercise these rights, contact us at admin@ocooglobal.com.
9. Data Security
We implement reasonable administrative and technical safeguards to protect your data from loss, misuse, and unauthorized access. However, no internet transmission or storage method is 100% secure, and we encourage users to take precautions on their end as well.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, accompanied by an updated “Last Updated” date. Continued use of the site implies your acceptance of any modifications.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
OCOO Malaysia
3H, Lorong Delima 3, Island Glades, 11700 Gelugor, Penang, Malaysia
📧 Email: admin@ocooglobal.com
📞 Phone: 04-6553236