Terms and Conditions

Warranty Policy

  1. The warranty does not apply to:-
    • Damage caused by accident, misuse, abuse, alteration, failure to follow operating instructions or damage caused by unauthorized parts or service,
    • Repairs are due to normal wear and tear evident of misuse, motor worn-out, overloading beyond its rated capacity, etc.,
    • Repairs have been made or attempted by others,
    • Damage resulting from use of improper accessories, non-genuine replacement parts, disassembly, tampering alternation, and repairing in any way that affects its reliability and performance.
  2. Warranty is only valid for local OCOO Smart Cookers purchased from OCOO Malaysia and is not assignable or transferable.
  3. The warranty must be registered online at www.ocooglobal.com within 1 month from the date of purchase to entitle to 2 years of warranty, otherwise, the warranty will be valid for 1 year from the date of purchase.
  4. Please retain your purchase receipt for verification purposes.

Return Policy

Our goal is to ensure full satisfaction with your purchase. We offer exchange or repair when there are defects of the item or misrepresentation on listings. All return items for a refund must be unopened and in new condition- in their original box, including all packing material. Shipping and handling are not refundable.

All returns should be discussed and agreed upon with us before the return arrangement. All returns will be tested upon arrival, non-defective returns will be assessed a 20% restocking fee.